{"id":42235,"date":"2026-09-02T02:41:10","date_gmt":"2026-09-02T00:41:10","guid":{"rendered":"https:\/\/www.derivaty.sk\/?p=42235"},"modified":"2026-09-02T02:41:10","modified_gmt":"2026-09-02T00:41:10","slug":"interna-vs-externa-sila-outsourcing-vs-insourcing-rozhodovaci-ramec-pre-malu-firmu","status":"publish","type":"post","link":"https:\/\/www.vrtulniky.sk\/news\/interna-vs-externa-sila-outsourcing-vs-insourcing-rozhodovaci-ramec-pre-malu-firmu\/","title":{"rendered":"Intern\u00e1 vs. extern\u00e1 sila: Outsourcing vs. insourcing \u2013 Rozhodovac\u00ed r\u00e1mec pre mal\u00fa firmu"},"content":{"rendered":"

Pre\u010do sa mal\u00e1 firma rozhoduje medzi outsourcingom a insourcingom<\/h2>\n

Mal\u00e9 a stredn\u00e9 podniky \u010delia tlaku na r\u00fdchlos\u0165, kvalitu a n\u00e1kladov\u00fa efekt\u00edvnos\u0165. Rozhodnutie, \u010di aktivitu vykon\u00e1va\u0165 interne (insourcing), alebo ju zada\u0165 externej strane (outsourcing), z\u00e1sadne ovplyv\u0148uje pe\u0148a\u017en\u00e9 toky, schopnos\u0165 inovova\u0165 aj mieru rizika. Nasleduj\u00faci odborn\u00fd \u010dl\u00e1nok pon\u00faka pragmatick\u00fd r\u00e1mec rozhodovania, ktor\u00fd je zrozumite\u013en\u00fd, kvantifikovate\u013en\u00fd a priamo pou\u017eite\u013en\u00fd v praxi.<\/p>\n

Defin\u00edcie a typick\u00e9 oblasti<\/h2>\n

Outsourcing<\/strong> je zmluvn\u00e9 zverenie \u010dinnosti extern\u00e9mu partnerovi (\u00fa\u010dtovn\u00edctvo, mzdy, IT podpora, marketing, logistika, z\u00e1kazn\u00edcka linka, facility management). Insourcing<\/strong> znamen\u00e1 budovanie a prev\u00e1dzku \u010dinnosti vo vlastnom t\u00edme, vr\u00e1tane know-how, procesov a n\u00e1strojov.<\/p>\n

Strategick\u00fd filter: \u010do nikdy neoutsourcova\u0165<\/h2>\n
    \n
  • Jadro hodnotovej ponuky<\/strong> (core) \u2013 activity, ktor\u00e9 odli\u0161uj\u00fa firmu na trhu (napr. v\u00fdvoj produktu, unik\u00e1tne recept\u00fary, k\u013e\u00fa\u010dov\u00e9 z\u00e1kazn\u00edcke vz\u0165ahy).<\/li>\n
  • Rizikovo citliv\u00e9 oblasti<\/strong> \u2013 rozhodovanie o cene, strat\u00e9gii, d\u00e1tovej politike a bezpe\u010dnosti.<\/li>\n
  • Regula\u010dne viazan\u00e9 kompetencie<\/strong> \u2013 kde z\u00e1kon alebo licencia vy\u017eaduje intern\u00fa zodpovednos\u0165 a doh\u013ead.<\/li>\n<\/ul>\n

    R\u00e1mec rozhodovania v 6 krokoch<\/h2>\n
      \n
    1. Vymedzte rozsah<\/strong> \u2013 presn\u00fd popis procesu, vstupov, v\u00fdstupov a SLA.<\/li>\n
    2. Zmapujte n\u00e1klady<\/strong> \u2013 priame, nepriame a skryt\u00e9 (pozri TCO model ni\u017e\u0161ie).<\/li>\n
    3. Vyhodno\u0165te rizik\u00e1<\/strong> \u2013 kontinuita, kvalita, bezpe\u010dnos\u0165, z\u00e1vislos\u0165 na dod\u00e1vate\u013eovi.<\/li>\n
    4. Odhadnite pr\u00ednosy<\/strong> \u2013 r\u00fdchlos\u0165 \u0161tartu, pr\u00edstup k expert\u00edze, flexibilita kapac\u00edt.<\/li>\n
    5. Porovnajte scen\u00e1re<\/strong> \u2013 insource vs. outsource vs. hybrid, v horizonte 24\u201336 mesiacov.<\/li>\n
    6. Rozhodnutie s podmienkami<\/strong> \u2013 \u201ego\u201c s m\u00ed\u013enikmi, KPI, rozpo\u010dtom a exit pl\u00e1nom.<\/li>\n<\/ol>\n

      Celkov\u00e9 n\u00e1klady vlastn\u00edctva (TCO) \u2013 \u010do nezabudn\u00fa\u0165 zapo\u010d\u00edta\u0165<\/h2>\n

      TCO porovn\u00e1va pln\u00e9 n\u00e1klady na 1) vybudovanie a prev\u00e1dzku internej kapacity a 2) obstaranie slu\u017eby mimo firmy. Zah\u0155\u0148a:<\/p>\n

        \n
      • Priame n\u00e1klady<\/strong> \u2013 mzdy\/fee, licencie, vybavenie, cestovn\u00e9, spotreba.<\/li>\n
      • Nepriame n\u00e1klady<\/strong> \u2013 mana\u017ement dod\u00e1vate\u013ea, koordin\u00e1cia, schva\u013eovanie, kontrola kvality.<\/li>\n
      • Prechodov\u00e9 n\u00e1klady<\/strong> \u2013 n\u00e1beh, migr\u00e1cia d\u00e1t, \u0161kolenia, dvojit\u00e1 prev\u00e1dzka po\u010das prechodu.<\/li>\n
      • Rizikov\u00e9 rezervy<\/strong> \u2013 pen\u00e1le za nedodr\u017eanie SLA, v\u00fdpadky, pr\u00e1vne spory.<\/li>\n
      • Opcia n\u00e1vratu<\/strong> \u2013 n\u00e1klady na insourcovanie v pr\u00edpade ukon\u010denia slu\u017eby.<\/li>\n<\/ul>\n

        Jednoduch\u00fd TCO model na 24 mesiacov (\u0161abl\u00f3na)<\/h2>\n\n\n\n\n\n\n\n\n\n\n\n\n
        Polo\u017eka<\/th>\nInsourcing \u2013 \u20ac\/mes.<\/th>\nOutsourcing \u2013 \u20ac\/mes.<\/th>\nPozn\u00e1mka<\/th>\n<\/tr>\n<\/thead>\n
        Pr\u00e1ca (mzda\/fee)<\/td>\n3 800<\/td>\n3 200<\/td>\nSeniorita, dostupnos\u0165<\/td>\n<\/tr>\n
        Softv\u00e9r\/licencie<\/td>\n250<\/td>\n0\u2013150<\/td>\nV cene slu\u017eby?<\/td>\n<\/tr>\n
        Vybavenie\/IT<\/td>\n120<\/td>\n0<\/td>\nNotebook, perif\u00e9rie<\/td>\n<\/tr>\n
        Riadenie a kontrola<\/td>\n200<\/td>\n350<\/td>\nVendor management<\/td>\n<\/tr>\n
        Prechod (amortizovan\u00e9)<\/td>\n80<\/td>\n180<\/td>\nMigr\u00e1cia, \u0161kolenia<\/td>\n<\/tr>\n
        Rizikov\u00e1 rezerva<\/td>\n90<\/td>\n140<\/td>\nSLA, v\u00fdpadky<\/td>\n<\/tr>\n
        Spolu mesa\u010dne<\/strong><\/td>\n4 540<\/strong><\/td>\n4 020<\/strong><\/td>\n <\/td>\n<\/tr>\n
        Spolu 24 mesiacov<\/strong><\/td>\n108 960<\/strong><\/td>\n96 480<\/strong><\/td>\n <\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

        \u0160abl\u00f3nu upravte o vlastn\u00e9 polo\u017eky (napr. compliance, cestovn\u00e9, poplatky za integr\u00e1cie API).<\/p>\n

        Porovn\u00e1vacia tabu\u013eka: r\u00fdchle plusy a m\u00ednusy<\/h2>\n\n\n\n\n\n\n\n\n\n\n\n
        Krit\u00e9rium<\/th>\nOutsourcing<\/th>\nInsourcing<\/th>\n<\/tr>\n<\/thead>\n
        R\u00fdchlos\u0165 \u0161tartu<\/td>\nVysok\u00e1<\/td>\nStredn\u00e1\u2013n\u00edzka<\/td>\n<\/tr>\n
        Kontrola a prisp\u00f4sobenie<\/td>\nStredn\u00e1<\/td>\nVysok\u00e1<\/td>\n<\/tr>\n
        N\u00e1kladov\u00e1 flexibilita<\/td>\nVysok\u00e1 (OPEX)<\/td>\nNi\u017e\u0161ia (fixy, CAPEX)<\/td>\n<\/tr>\n
        Riziko z\u00e1vislosti<\/td>\nVy\u0161\u0161ie (vendor lock-in)<\/td>\nNi\u017e\u0161ie<\/td>\n<\/tr>\n
        Know-how v podniku<\/td>\nObmedzen\u00fd prenos<\/td>\nBudovanie intern\u00fdch kompetenci\u00ed<\/td>\n<\/tr>\n
        \u0160k\u00e1lovanie kapac\u00edt<\/td>\nJednoduch\u00e9 cez SLA<\/td>\nN\u00e1bor a tr\u00e9ning<\/td>\n<\/tr>\n
        Bezpe\u010dnos\u0165 a compliance<\/td>\nNutn\u00e1 zmluvn\u00e1 kontrola<\/td>\n\u00dapln\u00e1 intern\u00e1 zodpovednos\u0165<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

        Kritick\u00e9 rizik\u00e1 a ako ich mana\u017eova\u0165<\/h2>\n
          \n
        • Vendor lock-in<\/strong> \u2013 zmluvn\u00e9 pr\u00e1va na d\u00e1ta, exit pl\u00e1n, \u0161tandardn\u00e9 form\u00e1ty exportu.<\/li>\n
        • Kvalita a dostupnos\u0165<\/strong> \u2013 merate\u013en\u00e9 SLA, kreditn\u00fd syst\u00e9m, pr\u00e1vo na audit.<\/li>\n
        • Bezpe\u010dnos\u0165 a d\u00f4vernos\u0165<\/strong> \u2013 NDA, ISO\/IEC 27001, minim\u00e1lne kontroln\u00e9 \u0161tandardy, logovanie.<\/li>\n
        • Kontinuita<\/strong> \u2013 pl\u00e1n obnovy (BCP\/DRP), testovan\u00e9 postupy a RTO\/RPO.<\/li>\n
        • Pr\u00e1vne\/regula\u010dn\u00e9<\/strong> \u2013 zodpovedn\u00e1 osoba, povinnosti spracovate\u013ea (GDPR), subdod\u00e1vatelia.<\/li>\n<\/ul>\n

          GDPR a zmluvn\u00fd r\u00e1mec pri pr\u00e1ci s d\u00e1tami<\/h2>\n
            \n
          • DPIA<\/strong> pri sprac\u00favan\u00ed citliv\u00fdch \u00fadajov, vymedzenie \u00fa\u010delu a pr\u00e1vnych z\u00e1kladov.<\/li>\n
          • Dohoda o sprac\u00favan\u00ed \u00fadajov<\/strong> \u2013 sub-processors, lokalita d\u00e1t, doby retencie, bezpe\u010dnostn\u00e9 opatrenia.<\/li>\n
          • Pr\u00e1va dotknut\u00fdch os\u00f4b<\/strong> \u2013 postupy vybavenia \u017eiadost\u00ed, reak\u010dn\u00e9 lehoty, zodpovednosti.<\/li>\n<\/ul>\n

            SLA: \u010do m\u00e1 obsahova\u0165 kvalitn\u00e1 slu\u017eba<\/h2>\n
              \n
            • Defin\u00edcie slu\u017eieb, okno prev\u00e1dzky, metriky (dostupnos\u0165, oneskorenie, presnos\u0165).<\/li>\n
            • Incident management \u2013 kateg\u00f3rie, reak\u010dn\u00e9 a vyrie\u0161ovacie \u010dasy.<\/li>\n
            • Reportovanie \u2013 mesa\u010dn\u00e9\/\u0161tvr\u0165ro\u010dn\u00e9 reporty, dashboardy, stretnutia QBR.<\/li>\n
            • Kredity\/pen\u00e1le a pr\u00e1vo na n\u00e1pravu.<\/li>\n
            • Bezpe\u010dnostn\u00e9 po\u017eiadavky \u2013 \u0161ifrovanie, pr\u00edstupov\u00e9 pr\u00e1va, z\u00e1lohy, audit trail.<\/li>\n
            • Exit pl\u00e1n \u2013 form\u00e1t odovzdania, s\u00fa\u010dinnos\u0165, prechodn\u00e9 obdobie, \u0161kolenia.<\/li>\n<\/ul>\n

              Hybridn\u00fd model: \u010do ponecha\u0165 interne a \u010do odovzda\u0165 von<\/h2>\n

              Pre mal\u00e9 firmy je \u010dasto optimom kombin\u00e1cia: k\u013e\u00fa\u010dov\u00e9 rozhodovanie a citliv\u00e9 d\u00e1ta interne; opakovan\u00e9 alebo \u0161pecializovan\u00e9 \u010dinnosti externe. Pr\u00edklady:<\/p>\n

                \n
              • IT: intern\u00e9 produktov\u00e9 know-how + extern\u00fd helpdesk a monitoring.<\/li>\n
              • Marketing: intern\u00e1 strat\u00e9gia + extern\u00fd performance a kreat\u00edva.<\/li>\n
              • \u00da\u010dtovn\u00edctvo: intern\u00e1 faktur\u00e1cia + extern\u00e9 spracovanie \u00fa\u010dtovn\u00edctva a dan\u00ed.<\/li>\n<\/ul>\n

                Scen\u00e1re z praxe v malej firme<\/h2>\n
                  \n
                • \u00da\u010dtovn\u00edctvo a mzdy<\/strong> \u2013 outsourcing \u0161etr\u00ed n\u00e1klad na senioritu a legislat\u00edvne sledovanie; kontrolujte kvalitu cez mesa\u010dn\u00e9 uz\u00e1vierky a check-listy.<\/li>\n
                • IT podpora<\/strong> \u2013 extern\u00fd partner s 24\/7 doh\u013eadom a ticketingom, intern\u00fd vlastn\u00edk architekt\u00fary a pr\u00edstupov.<\/li>\n
                • Marketing<\/strong> \u2013 extern\u00e9 kampane s performance KPI; intern\u00e9 schva\u013eovanie brandu a rozpo\u010dtov.<\/li>\n
                • Logistika<\/strong> \u2013 3PL rie\u0161i sez\u00f3nne v\u00fdkyvy; intern\u00e9 riadenie SLA a n\u00e1kladov na balenie.<\/li>\n<\/ul>\n

                  KPI na meranie \u00faspechu<\/h2>\n
                    \n
                  • N\u00e1kladov\u00e9<\/strong> \u2013 cena za jednotku (ticket, spracovan\u00e1 fakt\u00fara, z\u00e1sielka), variabiln\u00e1 mar\u017ea.<\/li>\n
                  • Kvalitat\u00edvne<\/strong> \u2013 miera ch\u00fdb, reklam\u00e1cie, auditn\u00e9 zistenia.<\/li>\n
                  • \u010casov\u00e9<\/strong> \u2013 lead time, reak\u010dn\u00e9 \u010dasy, SLA %.<\/li>\n
                  • Biznis dopad<\/strong> \u2013 NPS, retencia z\u00e1kazn\u00edkov, rast tr\u017eieb pri kon\u0161tantn\u00fdch n\u00e1kladoch.<\/li>\n<\/ul>\n

                    Check-list pred rozhodnut\u00edm<\/h2>\n
                      \n
                    • Je \u010dinnos\u0165 core alebo podporn\u00e1?<\/li>\n
                    • M\u00e1m 24\u201336 mesa\u010dn\u00fd TCO oboch scen\u00e1rov?<\/li>\n
                    • Je definovan\u00fd rozsah, SLA, KPI a rozhrania?<\/li>\n
                    • Je o\u0161etren\u00e1 bezpe\u010dnos\u0165, GDPR a pr\u00e1vo na audit?<\/li>\n
                    • M\u00e1m exit pl\u00e1n a zamedzil som lock-inu?<\/li>\n
                    • Existuje intern\u00fd vlastn\u00edk procesu (RACI) a governance?<\/li>\n
                    • Prebehol pilot\/P.O.C. s jasn\u00fdmi krit\u00e9riami?<\/li>\n<\/ul>\n

                      Postup zavedenia outsourcingu krok za krokom<\/h2>\n
                        \n
                      1. Anal\u00fdza a schv\u00e1lenie biznis pr\u00edpadu (business case) s TCO a rizikami.<\/li>\n
                      2. V\u00fdberov\u00e9 konanie \u2013 RFP, porovnate\u013en\u00e9 ponuky, referencie, bezpe\u010dnostn\u00fd dotazn\u00edk.<\/li>\n
                      3. Pilot na obmedzenom rozsahu + hodnotenie.<\/li>\n
                      4. Zmluva a SLA, bezpe\u010dnostn\u00e9 a GDPR dodatky, exit a prechodov\u00fd pl\u00e1n.<\/li>\n
                      5. Migr\u00e1cia a paraleln\u00e1 prev\u00e1dzka (shadow) s kontrolou kvality.<\/li>\n
                      6. Prechod do ostrej prev\u00e1dzky, pravideln\u00e9 QBR, kontinu\u00e1lne zlep\u0161ovanie.<\/li>\n<\/ol>\n

                        Postup zavedenia insourcingu krok za krokom<\/h2>\n
                          \n
                        1. Defin\u00edcia profilu kapacity (kompetencie, seniorita, FTE, n\u00e1stroje).<\/li>\n
                        2. N\u00e1bor alebo reskilling, \u0161kolenia, dokument\u00e1cia procesov a SOP.<\/li>\n
                        3. V\u00fdber n\u00e1strojov (DMS, ticketing, ERP\/CRM moduly) a merac\u00edch metr\u00edk.<\/li>\n
                        4. Intern\u00e9 SLA medzi oddeleniami (OLA), reporting a retrospekt\u00edvy.<\/li>\n
                        5. Kontinu\u00e1lne zlep\u0161ovanie \u2013 Kaizen, automatiz\u00e1cia, \u0161tandardiz\u00e1cia.<\/li>\n<\/ol>\n

                          Naj\u010dastej\u0161ie chyby a ako sa im vyhn\u00fa\u0165<\/h2>\n
                            \n
                          • Rozhodnutie len na z\u00e1klade jednotkovej ceny, bez TCO a riz\u00edk.<\/li>\n
                          • Nejasn\u00fd rozsah a \u201escope creep\u201c bez \u00fapravy SLA a ceny.<\/li>\n
                          • Ch\u00fdbaj\u00faci intern\u00fd vlastn\u00edk a governance \u2013 \u201eodovzdali sme to a hotovo\u201c.<\/li>\n
                          • Nedostato\u010dn\u00e1 ochrana d\u00e1t a pr\u00e1v na odovzdanie know-how pri ukon\u010den\u00ed.<\/li>\n
                          • \u017diadny pilot, \u017eiadne referencie \u2013 skok do nezn\u00e1ma.<\/li>\n<\/ul>\n

                            Mini-template: RFP (dopyt) pre mal\u00fa firmu<\/h2>\n
                              \n
                            • Profil firmy a cie\u013e<\/strong> \u2013 rozsah, objemy, sez\u00f3nnos\u0165.<\/li>\n
                            • Po\u017eadovan\u00e9 slu\u017eby<\/strong> \u2013 rozpis, SLA, metriky, okn\u00e1 podpory.<\/li>\n
                            • Integr\u00e1cie<\/strong> \u2013 syst\u00e9my, API, form\u00e1ty d\u00e1t.<\/li>\n
                            • Bezpe\u010dnos\u0165 a compliance<\/strong> \u2013 minim\u00e1lne \u0161tandardy, audity.<\/li>\n
                            • Reporting<\/strong> \u2013 periodicita, obsah, n\u00e1stroje.<\/li>\n
                            • Cena<\/strong> \u2013 \u0161trukt\u00fara (set-up, mesa\u010dn\u00fd pau\u0161\u00e1l, variabiln\u00e1 zlo\u017eka), index\u00e1cia.<\/li>\n
                            • Exit<\/strong> \u2013 po\u017eiadavky na odovzdanie d\u00e1t a s\u00fa\u010dinnos\u0165.<\/li>\n<\/ul>\n

                              Rozhodovacia mrie\u017eka pre mal\u00fa firmu<\/h2>\n

                              Ohodno\u0165te ka\u017ed\u00e9 krit\u00e9rium 1\u20135 (5 = ve\u013ek\u00fd v\u00fdznam) a n\u00e1sobte ho sk\u00f3re scen\u00e1ra (1\u20135; 5 = v\u00fdborn\u00e9). S\u00fa\u010det bodov napovie preferenciu.<\/p>\n\n\n\n\n\n\n\n\n\n\n
                              Krit\u00e9rium<\/th>\nV\u00e1ha<\/th>\nOutsourcing \u2013 sk\u00f3re<\/th>\nInsourcing \u2013 sk\u00f3re<\/th>\n<\/tr>\n<\/thead>\n
                              N\u00e1kladov\u00e1 efekt\u00edvnos\u0165<\/td>\n5<\/td>\n4<\/td>\n3<\/td>\n<\/tr>\n
                              R\u00fdchlos\u0165 zavedenia<\/td>\n4<\/td>\n5<\/td>\n2<\/td>\n<\/tr>\n
                              Kvalita a \u0161\u00edrka expert\u00edzy<\/td>\n3<\/td>\n4<\/td>\n3<\/td>\n<\/tr>\n
                              Kontrola a prisp\u00f4sobenie<\/td>\n4<\/td>\n3<\/td>\n5<\/td>\n<\/tr>\n
                              Bezpe\u010dnos\u0165 a compliance<\/td>\n5<\/td>\n3<\/td>\n4<\/td>\n<\/tr>\n
                              Riziko z\u00e1vislosti<\/td>\n3<\/td>\n2<\/td>\n4<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

                              Praktick\u00fd pr\u00edklad: z\u00e1kazn\u00edcka podpora<\/h2>\n

                              Firma s 2 000 tiketmi mesa\u010dne a po\u017eiadavkou na 12\/5 podporu:<\/p>\n

                                \n
                              • Outsourcing<\/strong>: set-up 3 000 \u20ac, pau\u0161\u00e1l 2 400 \u20ac\/mes., 1,20 \u20ac\/ticket nad limit; SLA 95 % do 24 h; reporting mesa\u010dne.<\/li>\n
                              • Insourcing<\/strong>: 2 FTE (2\u00d71 650 \u20ac), n\u00e1stroje 150 \u20ac\/mes., \u0161kolenie 1 200 \u20ac jednorazovo; SLA 90 % do 24 h prv\u00e9 3 mesiace.<\/li>\n<\/ul>\n

                                Rozhodnutie: pilot outsourcingu 3 mesiace s jasn\u00fdmi KPI a mo\u017enos\u0165ou prechodu na hybrid (intern\u00e9 L2, extern\u00e9 L1).<\/p>\n

                                Rozhodujte d\u00e1tovo, nie pocitovo<\/h2>\n

                                Outsourcing ani insourcing nie s\u00fa samosp\u00e1sne. Spr\u00e1vna vo\u013eba vypl\u00fdva z jasne definovan\u00e9ho rozsahu, spo\u010d\u00edtan\u00e9ho TCO, pomenovan\u00fdch riz\u00edk a sk\u00fa\u0161obn\u00e9ho pilotu. Mal\u00e1 firma m\u00e1 v\u00fdhodu agility: ak si ponech\u00e1 strategick\u00e9 riadenie a buduje intern\u00e9 vlastn\u00edctvo procesu, m\u00f4\u017ee efekt\u00edvne kombinova\u0165 extern\u00fa odbornos\u0165 s vlastnou kontrolou a udr\u017eate\u013ene r\u00e1s\u0165.<\/p>\n","protected":false},"excerpt":{"rendered":"

                                R\u00e1mec rozhodovania medzi outsourcingom a insourcingom: celkov\u00e9 n\u00e1klady, kvalita, SLA a riadenie riz\u00edk.<\/p>\n","protected":false},"author":39,"featured_media":82235,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2630],"tags":[2780,1809,2781,182,2782,2783,794,2331],"class_list":["post-42235","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-praca-a-zamestnanie","tag-insourcing","tag-kontrola","tag-kvalita","tag-naklady","tag-outsourcing","tag-outsourcing-vs-insourcing","tag-rozhodnutie","tag-sla"],"yoast_head":"\nIntern\u00e1 vs. extern\u00e1 sila: Outsourcing vs. insourcing \u2013 Rozhodovac\u00ed r\u00e1mec pre mal\u00fa firmu - Podnik\u00e1m, lietam a relaxujem<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.vrtulniky.sk\/news\/interna-vs-externa-sila-outsourcing-vs-insourcing-rozhodovaci-ramec-pre-malu-firmu\/\" \/>\n<meta property=\"og:locale\" content=\"sk_SK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Intern\u00e1 vs. extern\u00e1 sila: Outsourcing vs. insourcing \u2013 Rozhodovac\u00ed r\u00e1mec pre mal\u00fa firmu - 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